Version 2.0 · In force from 19 August 2026 · Replaces version 1.0

Terms of Use

These terms govern the use of the Pulse Call website and the basis on which we accept applications from candidates. They apply to every page, every country section and every language version of the Site.

1. Who we are

"Pulse Call" is a business name used by the partnership set out below. The following details are published in accordance with regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002 and Part 41 of the Companies Act 2006, which requires the name of the business and an address at which documents can be effectively served to be disclosed.

A list of the partners of SEAWAY DRAGON LP and their addresses for service is available for inspection free of charge at the address above, and will be sent on written request to the contact address.

2. Definitions

3. Acceptance, age and language

3.1. By using the Site or sending us an Application you confirm that you have read, understood and accept these Terms and our Privacy Policy.

3.2. If you do not agree with any part of them, please stop using the Site and do not send an Application.

3.3. The version that applies is the one published on the Site at the time you use it. The version number and date appear at the top of this page.

3.4. The Site is intended for adults. You must be at least 18 years old to send an Application. We do not knowingly process applications from anyone under 18; if we learn that we have, we delete the data.

3.5. These Terms are drawn up in English. Translations into other languages are provided for convenience only. If there is a conflict between a translation and the English text, the English text prevails, except where the mandatory law of your country of residence requires otherwise.

4. What this Site is — and is not

4.1. The Site is an informational recruitment site. It describes roles at the Company, explains how we work, offers optional self-assessment tests, and provides a way to contact our HR team. There is no registration, no user account and no paid service on the Site.

4.2. Decisions to invite a candidate to interview and to make an offer are taken by our staff following our selection process. We are not obliged to give reasons for an unsuccessful outcome, except where the law of the relevant country requires it.

4.3. We may amend, suspend or withdraw any published role at any time.

5. Pay and earnings information

5.1. Figures shown on the Site, including expressions such as "up to €2,000", describe potential monthly earnings. They consist of an hourly rate plus a variable element linked to results.

5.2. These figures are not a guaranteed, minimum or average payment. Actual earnings depend on the hours worked and on individual results, and the binding figures are those in the individual employment or service contract.

5.3. Amounts are stated gross, before any taxes, social contributions or deductions that apply in your country.

5.4. Any calculator, test or estimate on the Site produces an indicative figure generated from the answers you give. It is illustrative only, is not an offer, and creates no entitlement to any amount.

5.5. We may change the remuneration structure for future hires at any time. For people already engaged, changes are made in the manner set out in their contract and in accordance with the applicable employment law.

6. Bonuses and working schedule

Bonuses apply on the terms in force at the time of hiring:

The standard schedule described on the Site is 2 days on, 2 days off. A move to another schedule is possible by agreement with a manager and is not an entitlement. Schedules, breaks, rest periods and overtime are governed by the employment contract and by the mandatory employment law of the country in which you work.

7. How an application is sent

7.1. The application block on the Site asks for your name, telephone number and language level, with an optional free-text comment.

7.2. If you would rather not use WhatsApp, you can apply by email to hr@pulse-call.com or by telephone on the number published on the Site. Applications sent that way are treated in exactly the same manner.

7.3. We contact candidates using the telephone number provided, by call or by messenger. Response times are not guaranteed and can be longer at busy periods.

7.4. We may decline to consider an Application that is incomplete, inaccurate, duplicated, sent by automated means, or that contains content prohibited by section 8 or 12.

7.5. The Site does not send you an automatic confirmation email, and we do not create an account for you. If you want confirmation that your Application has arrived, write to hr@pulse-call.com.

8. Your obligations when you apply

By sending an Application or a Referral you undertake to:

• give accurate information about yourself and keep it up to date while the process is running;
• confirm that you are 18 or over;
• not submit another person's data unless section 9 applies and you have that person's permission;
• not include in the free-text field any data revealing health, disability, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, biometric or genetic data, or criminal convictions and offences. We do not need that data, do not ask for it, and it plays no part in our decisions.

If special category data reaches us anyway, we remove it from the record without using it, as described in our Personal Data Processing Policy.

9. Referral programme

9.1. A participant provides their own name and telephone number and the telephone number of the person they refer.

9.2. A bonus of up to €300 becomes payable when all of the following are met:

• the referred candidate had not previously applied and was not already in our database;
• the candidate passed selection and started work;
• the candidate completed one calendar month of work;
• the information given by the participant was accurate.

9.3. The exact amount within that limit is set by our internal rules and depends on the language stream and the length of the candidate's service. The applicable amount is confirmed to the participant before payment.

9.4. There is no limit on the number of referrals. A bonus is payable for each candidate meeting the conditions in 9.2.

9.5. We may withhold payment where the information given is inaccurate, where there are signs of abuse, where a person refers themselves, or where the same candidate is submitted more than once.

9.6. We may change or end the programme by publishing a notice on the Site. Bonuses for candidates who have already started work are paid on the terms that applied when the referral was made.

9.7. Bonuses are paid gross. Any tax or social contribution due on them in the participant's country is the participant's responsibility unless the applicable law places it on us.

10. Tests and interactive content

10.1. The Site includes short quizzes and interactive tests — an earnings estimate, a myths quiz, a sales knowledge test, a call simulator and a working-style questionnaire.

10.2. The tests run entirely in your browser. Your answers are not sent to us, are not stored on our servers and are not linked to any Application. Closing the page discards them.

10.3. Results are generated automatically from your answers. They are for information and engagement only. They are not an assessment of your suitability, form no part of our selection process, and have no effect on any Application. Any earnings figure a test displays is subject to section 5.

10.4. The tests require no registration and ask for no contact details.

11. No automated decisions, no AI assessment

11.1. Decisions about candidates are taken by our recruiters. We do not take decisions that produce legal effects for you, or similarly significantly affect you, based solely on automated processing, and we do not profile candidates for that purpose. This reflects Article 22 of the EU GDPR and Articles 22A to 22D of the UK GDPR as amended by the Data (Use and Access) Act 2025.

11.2. The Site does not use chatbots, virtual assistants or other AI systems that interact with you, and it does not generate or manipulate content that could be mistaken for authentic material. If that ever changes, we will say so clearly on the page concerned, as Article 50 of Regulation (EU) 2024/1689 (the AI Act) requires.

11.3. If we later introduce automated screening or an AI system into recruitment, we will update these Terms and the Personal Data Processing Policy before doing so, and we will provide the safeguards those rules require — information about the decision, the right to make representations, human intervention and the right to contest.

12. Acceptable use

You must not:

• interfere with the operation of the Site, circumvent technical restrictions, or attempt unauthorised access to any part of it or its underlying systems;
• use automated means to collect data from the Site unless we have agreed in writing;
• send bulk, duplicate or knowingly false applications or referrals;
• upload or transmit malicious code;
• place advertising, offensive or unlawful material in any field of the Site;
• impersonate another person or misrepresent your connection with anyone;
• use the Site in a way that breaches applicable law, including the Computer Misuse Act 1990 in the United Kingdom and the equivalent criminal provisions of your own country.

Where these rules are broken we may reject the Application, block access to the Site and, where the conduct is criminal, report it.

13. Intellectual property

13.1. All material on the Site — text, images, design elements, the Pulse Call name and logo, structure and code — belongs to the Company or is used under licence.

13.2. You may view, download and print pages for your own personal use in connection with applying for a role. Any other copying, reproduction, modification or distribution requires our prior written permission.

13.3. Quotation is permitted with a clear attribution and an active link to the Site.

13.4. Nothing in these Terms restricts any use permitted by mandatory copyright exceptions in your country.

14. Availability of the Site

14.1. The Site is provided "as is" and "as available". We take reasonable care to keep the information current and the Site running, but we do not guarantee uninterrupted or error-free operation.

14.2. We may suspend, withdraw or restrict all or part of the Site for business or operational reasons, and will give reasonable notice where we can.

14.3. You are responsible for the security of the device and network you use, and for keeping any anti-malware protection current.

15. Liability

15.1. Subject to the paragraph above, we are not liable for loss or damage arising from use of, or inability to use, the Site, or from reliance on any content on it.

15.2. We are not liable for business losses, including loss of profit, business, contracts, anticipated savings, goodwill or business opportunity.

15.3. We are not responsible for the consequences of inaccurate information supplied by a User, or for our inability to reach a candidate on the number provided.

15.4. We are not responsible for the availability or behaviour of third-party platforms used to reach us, such as WhatsApp or Telegram, or for messages that those platforms fail to deliver.

15.5. If you are a consumer, these Terms do not affect your statutory rights, which cannot be excluded.

16. Third-party links and platforms

16.1. The Site links to our pages on social networks and to messaging services, and may contain other external links.

16.2. We do not control and are not responsible for third-party content. Following an external link is at your discretion, and the terms and privacy policy of that service will apply to your use of it.

16.3. Communicating with us through WhatsApp, Telegram or a social network means that the provider of that service processes your data under its own terms. Our Privacy Policy explains what that means in practice and how to avoid it if you prefer.

17. Personal data

17.1. Personal data is processed as described in our Privacy Policy and our Personal Data Processing Policy, which form part of these Terms.

17.2. Those documents explain what we collect, our lawful bases, retention periods, disclosures to third parties, international transfers, security measures and how to exercise your rights, including the right to object and to withdraw consent.

17.3. Where these Terms and the privacy documents differ on the treatment of personal data, the privacy documents prevail.

18. Complaints

18.1. Please raise anything that has gone wrong with us first, at hr@pulse-call.com. We aim to resolve complaints about the Site or the recruitment process within 30 calendar days.

18.2. For a complaint about how we have handled your personal data, you have a statutory right to complain to us directly, introduced for the United Kingdom by section 103 of the Data (Use and Access) Act 2025. We acknowledge such a complaint within 30 days of receiving it, take appropriate steps to respond without undue delay, and tell you the outcome. The route and the form are set out in our Privacy Policy.

18.3. You can also complain to a supervisory authority: in the United Kingdom, the Information Commissioner's Office; in the EU, the authority of the Member State where you live, work, or where the issue arose. Complaining to us first is not a condition of doing so.

19. Changes to these terms

19.1. We may amend these Terms. The new version takes effect when published on the Site unless a later date is stated in it.

19.2. The version number and date appear at the top of this page, and the change is recorded in section 22. Continuing to use the Site after a change means you accept the amended Terms.

19.3. Applications already submitted are handled under the version in force when they were sent, so far as that concerns the referral bonus and the selection process.

20. Governing law and disputes

20.1. These Terms and any dispute arising out of or in connection with them are governed by the law of England and Wales.

20.2. The courts of England and Wales have jurisdiction, subject to paragraph 20.3.

20.3. If you are a consumer resident in the European Union, this choice does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. Consumers resident in the United Kingdom may bring proceedings in the courts of the UK nation in which they live.

20.4. Disputes about an employment relationship, once one exists, are governed by the employment contract and by the mandatory employment law of the country in which the work is carried out. Nothing in this section changes that.

20.5. The European Commission's online dispute resolution platform ceased to operate on 20 July 2025 when Regulation (EU) 524/2013 was repealed by Regulation (EU) 2024/3228, so there is no ODR link to give. Consumers in the EU can seek help from the European Consumer Centre in their country. We do not participate in, and are not obliged to participate in, any alternative dispute resolution scheme.

21. General

21.1. If any provision is held invalid or unenforceable, the remaining provisions continue in force.

21.2. A failure to enforce a right is not a waiver of that right.

21.3. These Terms, together with the privacy documents referred to in section 17, form the entire agreement between you and us regarding use of the Site.

21.4. You may not transfer your rights under these Terms. We may transfer ours to a successor of the business, and will tell you on the Site if we do.

21.5. Except as stated in paragraph 21.4, no third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

22. Version history